The Buttery’s TC Community Support Worker (aka Caseworker/Counsellor), is a member of a team of six staff who facilitate the weekly program for the resident members of the Community.

This role includes facilitation and co-facilitation for a range of educational and process oriented groups, as well as individual case work which includes fortnightly counselling sessions, completing case notes/files and a range of administrative duties.

The Counsellor’s timetable includes weekly case conference, staff meeting, and fortnightly team supervision. Staff members are generally on a four day roster with one day rostered off each week. Counselling staff are not required to work on weekends. 

Being part of the Northern Rivers Gambling Counselling Service Team
NRGCS staff provide an outreach service to the Northern Rivers Region. This area extends from Tweed Heads in the North to Maclean in the South (as the team from Coffs Harbour services Grafton). To the west, we provide a service to Casino and Kyogle with the hope of expanding the service to Tabulam in the future.
The counselling process commences with an intake session to provide clients with a brief understanding of how we work with them. It is basically an exchange of information. We also have  clients complete several screening work sheets, which assist the counsellor to develop a work plan based on these and the clients’ goals. On occasions, counsellors may be required to assist clients through advocating on their behalf with a variety of other services, including financial institutions and welfare agencies.
As a Problem Gambling Counsellor, significant theoretical knowledge is required in the area of evidenced based counselling methodology. Counsellors must be versed in the collection of data to ensure the service meets the funding bodies’ guidelines. The less demanding component of the position involves visiting venues, doctors’ surgeries, community organisations and maintaining their supply of promotional material. Finally, the counsellor will be called on from time to time to provide community education to a variety of organisations, such as The Country Women’s Association and Family Support services.