Privacy Policy

1. Commitment to Privacy 

The Buttery is committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This notice explains how we collect, use, disclose, and protect your information when you interact with our website. 

2. Collection of Personal Information 

We may collect personal information when you: 

  • Submit an enquiry or feedback form 

  • Book an appointment or register for a service 

  • Subscribe to newsletters or updates 

  • Access health-related resources or tools 

  • Make a donation  

We may also collect information automatically through: 

  • Website analytics tools 

  • Cookies and similar technologies 

  • IP address and browser metadata 

3. Types of Information Collected 

Depending on your interaction, we may collect: 

  • Name, contact details, and demographic information 

  • Health-related information (only with your consent) 

  • Usage data such as pages visited and time spent on site 

  • Device and browser information 

  • In the case of donors, the amount of the donation, any specific purpose for which it was given and the date of the donation 

4. Use of Personal Information 

We use your information to: 

  • Provide health services and support 

  • Respond to enquiries and feedback 

  • Improve website functionality and user experience 

  • Communicate health updates and service changes 

  • Meet legal and regulatory obligations 

5. Disclosure of Information 

We may disclose your personal information to: 

  • Health professionals and service providers involved in your care 

  • IT and website support providers 

  • Government agencies where required by law 

  • Emergency services if necessary for your safety 

We will not disclose your information for marketing purposes without your explicit consent. 

6. Data Security 

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure servers, encryption, and access controls. 

7. Access and Correction 

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete. Please contact us using the details below. 

8. Health Information 

Health information is considered sensitive under the Privacy Act. We only collect and use health information with your consent and in accordance with applicable laws and ethical standards. 

9. Cookies and Analytics 

We use cookies to improve your experience and gather anonymous usage statistics. You can manage your cookie preferences through your browser settings. 

10. External Links 

Our website may contain links to external health resources or partner sites. We are not responsible for the privacy practices of these external sites. 

11. Changes to This Notice 

We may update this Privacy Notice from time to time. Any changes will be published on this page with an updated revision date. 

12. Contact Us 

If you have any questions or concerns about this Privacy Notice or how your personal information is handled, please contact: 

Email: info@buttery.org.au
Phone: 02 6687 1111