Our commitment to quality and service

The Buttery is committed to providing evidence-based best-practice residential and community based programs.

Residential and community programs and The Buttery’s management and governance systems are accredited under Australian Service Excellence Standards (ASES) and are audited by Quality Innovative Performance (QIP).

We take our commitment to quality and service seriously and welcome feedback from participants.

If you have a complaint?

If you are not happy with any aspect of the service you receive from The Buttery, you have the right to lodge a complaint with us.

The Buttery will provide you with information on how to do this when you commence receiving a service from us.

If you are not happy with our response to your complaint, you may lodge your complaint either with:

NSW Health Care Complaints Commission

Level 13, 323 Castlereagh Street Sydney NSW 2000

Locked Bag, 18 Strawberry Hills, NSW, 2012

(02) 9219 7444    Toll free: 1800 043 159

Fax: (02) 9281 4585


Email: hccc@hccc.nsw.gov.au

Or, if your complaint relates to our handling of your confidential information, with:

Office of the Australian Information Commissioner

Level 8, Piccadilly Tower, 133 Castlereagh St, Sydney NSW 2000

GPO Box 5218, Sydney, NSW, 2001

1300 363 992     Toll free: 1800 620 241

Fax:  (02) 9284 9666




If you have a compliment, we’d love to hear from you.

Please email info@buttery.org.au