Our commitment to quality and service
The Buttery is committed to providing evidence-based best-practice residential and community based programs.
Residential and community programs and The Buttery’s management and governance systems are accredited under Australian Service Excellence Standards (ASES) and are audited by Quality Innovative Performance (QIP).
We take our commitment to quality and service seriously and welcome feedback from participants.
If you have a complaint?
If you are not happy with any aspect of the service you receive from The Buttery, you have the right to lodge a complaint with us.
The Buttery will provide you with information on how to do this when you commence receiving a service from us.
If you are not happy with our response to your complaint, you may lodge your complaint either with:
NSW Health Care Complaints Commission
Level 13, 323 Castlereagh Street Sydney NSW 2000
Locked Bag, 18 Strawberry Hills, NSW, 2012
(02) 9219 7444 Toll free: 1800 043 159
Fax: (02) 9281 4585
Or, if your complaint relates to our handling of your confidential information, with:
Office of the Australian Information Commissioner
Level 8, Piccadilly Tower, 133 Castlereagh St, Sydney NSW 2000
GPO Box 5218, Sydney, NSW, 2001
1300 363 992 Toll free: 1800 620 241
Fax: (02) 9284 9666