Joining The Buttery Residential Therapeutic Community

Joining The Buttery Residential Therapeutic Community 2017-08-04T12:58:42+00:00

Your Initial interview

Please contact the Buttery Therapeutic Community

If you are seeking rehabilitation at The Buttery, please follow the steps set out below.

  • Please phone 02 6687 2399 between 9:00am to 1:00pm & from 2:00pm to 4:00 pm Fridays only for an assessment interview. This is essential before you can join the rehab program. We are based in NSW, so remember to take this into account during daylight saving months (October to March) if you are phoning from a different time zone: Queensland, Western Australia, South Australia, Tasmania or the Northern Territory.

The assessment and a Potential Resident Application Form is completed by Buttery staff. This usually takes about 20 minutes over the phone.

Assessments and keeping in touch 

  • Once you have had your initial interview, you are required to keep in touch with us each week on a Thursday between 9.00am-1.00pm on 02 6687 2399.                                  

This usually only takes five minutes and provides us with some indication of your motivation and commitment to recovery. It allows us to stay current with any changes in your circumstances (such as change of contact details, etc).  It also allows us to keep you up to date with your place on the waiting list. We ask that you organize this to be a regular contact each week.

You must stay in touch to keep your application active
If we do not hear from you for three weeks consecutively, your application to join the rehab program will automatically be archived and you will be removed from the waiting list. If you subsequently re-establish contact and provide good reason for failing to stay in touch, we will consider reactivating your application.

If you have been asked to provide us with a report from your GP, psychiatrist etc. it is up to you to get this done in a timely manner.  Until we receive the requested report your status on the wait list will be marked as pending, you will not be accepted onto the waiting list until we receive the report.

Priority admission

Most people in The Buttery’s residential rehabilitation program are treated at no direct cost to themselves. They  contribute 80% of their Centrelink benefit ( e.g. pension, sickness benefit) to cover food and accommodation.

To avoid the waiting list for a place (it can be up to six months or longer) some residents elect to pay a fee in addition to the usual accommodation and treatment charges. This puts them at the top of the waiting list for the next available bed. For details, please contact admissions staff by phone or email:

Medicredit offers a finance plan which may suit Priority Admission residents. For more information please visit:


or phone Medicredit: 1300 884 355

Pre-Arrival agreement
All residents are asked to be clean and sober (drug and alcohol free)  for a minimum of four days prior to arrival.  Our preferred option for admission is that you come straight from a detox unit. If you are not arriving from detox you are then required to provide The Buttery with “clean” urine results. These urines will need to be organized for the Thursday, Friday and Monday before arrival. Once you have arrived on the Tuesday, we will then take another urine sample from you.

It is Buttery policy that all residents make a verbal agreement to remain drug and alcohol free for a minimum of four days before arrival.

We require a current Medicare card for residents. If you do not have a Medicare card please call the Health Insurance Commission on 132 011 and ask for your Medicare number and expiry date. If you do not have a Medicare card, the local medical centre is unable to bulk bill and will charge a fee of approximately $45 for a standard appointment and approximately $75 for a double appointment.

Residents in receipt of a Centrelink benefit must have a current Centrelink health care card (or pension card). If you do not have a health care card, you are required to phone or go into your local Centrelink office and obtain a proof of benefits card which has your CRN number and expiry date attached. If you are being breached by Centrelink you are required to inform The Buttery in your initial assessment as we cannot lift breaches and this will be to your financial detriment, as you may be unable to afford certain items while you are in the Program. The Buttery can however apply to have loan repayments suspended while you are residing at The Buttery. These will be reinstated on the day of your departure.

Upon Arrival
On arrival, you will be asked to fill out Centrelink paperwork. This notifies Centrelink of your admission to The Buttery. You will also fill out a nominee form for Centrelink. This enables The Buttery to liaise with Centrelink on your behalf and authorises us to open any mail for you from Centrelink and to receive your payment on your behalf.

One other proof of identity is required for Centrelink purposes: that is a Medicare card, drivers licence, bank key card, passport etc. The Buttery must be able to prove to Centrelink that you are who you say you are. We have to undertake the same identification “points system” as all other organisations: we need minimum of 100 “points” of identification.

Nicotine and smoke free environment

The Buttery is a smoke-free environment. There is no smoking at The Buttery. Participants in the program are able to purchase nicotine patches or lozenges at The Buttery.

Board and lodging fees
The Buttery charges all residents 80% of their Centrelink benefit for board, lodging and a contribution to treatment costs.  Some items such as linen may require a deposit (refundable on departure) during a person’s stay. The balance of a resident’s Centrelink benefit is kept in trust for the individual’s personal expenditure or savings.

We ask that all residents arrive with a maximum of two suitcases (or equivalent volume – e.g. two backpacks). There is not a lot of storage space in each bedroom. You will be sharing the bedroom with a member of the same sex. If you arrive with excess luggage, this does not leave a lot of room for both residents to be comfortable in the same room. Due to the sharing of rooms, you are required to wear pyjamas to bed or some form of sleep clothing is required (e.g. boxer shorts and t-shirt).
 For further enquiries please phone administration: 02 6687 1111 between  8:30 a.m. and 5:00pm.