Contact the Buttery Therapeutic Community

If you are seeking rehabilitation at The Buttery, please follow the steps set out below.

   Please phone 02 6687 2399 between 9:00am and 1:00pm and from 2:00pm to 4:00 pm Fridays only for an assessment interview.

This is essential before you can join the rehab program. We are based in NSW, so remember to take this into account during daylight saving months (October to March) if you are phoning from a different time zone: Queensland, Western Australia, South Australia, Tasmania or the Northern Territory.

The assessment and a Potential Resident Application Form is completed by Buttery staff. This usually takes about 20 minutes over the phone.


   Once you have had your initial interview, you are required to keep in touch with us each week on a Thursday between 9.00am and 1.00pm on 02 6687 2399.                                  

This usually only takes five minutes and provides us with some indication of your motivation and commitment to recovery. It allows us to stay current with any changes in your circumstances (such as change of contact details, etc.).  It also allows us to keep you up to date with your place on the waiting list. We ask that you organize this to be a regular contact each week.


If we do not hear from you for three weeks consecutively, your application to join the rehab program will automatically be archived and you will be removed from the waiting list. If you subsequently re-establish contact and provide good reason for failing to stay in touch, we will consider reactivating your application.

If you have been asked to provide us with a report from your GP, psychiatrist etc. it is up to you to get this done in a timely manner.  Until we receive the requested report your status on the wait list will be marked as pending, you will not be accepted onto the waiting list until we receive the report.


Most people in The Buttery’s residential rehab program are treated at no direct cost to themselves. They contribute 80% of their Centrelink benefit (e.g. Pension, sickness benefits) to cover food, accommodation and part of their treatment costs.

To avoid the waiting list (up to six months or longer) some residents elect to pay a Priority Admission fee in addition to the usual accommodation and treatment charges. This puts them at the top of the waiting list for the next available bed.

Please phone 02 6687 1111 or email to discuss other fee options.

macCREDIT offers a finance plan which may suit Priority Admission residents. For more information please visit:


All residents are asked to be clean and sober (drug and alcohol free) for a minimum of four days prior to arrival.  Our preferred option for admission is that you come straight from a detox unit. If you are not arriving from detox you are then required to provide The Buttery with “clean” urine results. These urines will need to be organized for the Thursday, Friday and Monday before arrival. Once you have arrived on the Tuesday, we will then take another urine sample from you.

It is Buttery policy that all residents make a verbal agreement to remain drug and alcohol free for a minimum of four days before arrival.


We require a current Medicare card for residents.


On arrival, you will be asked to fill out Centrelink paperwork. This notifies Centrelink of your admission to The Buttery. You will also fill out a nominee form for Centrelink. This enables The Buttery to liaise with Centrelink on your behalf and authorises us to open any mail for you from Centrelink and to receive your payment on your behalf.


The Buttery is a smoke-free environment. There is no smoking at The Buttery. Participants in the program are able to purchase nicotine patches or lozenges at The Buttery.


The Buttery charges all residents 80% of their Centrelink benefit for food, accommodation and a contribution to part of their treatment costs.

For those not receiving benefits, the weekly cost is equivalent to 80% of the FULL Newstart benefit. Some items such as linen may require a deposit (refundable on departure) during a person’s stay.


We ask that all residents arrive with a maximum of two suitcases (or equivalent volume – e.g. two backpacks). There is not a lot of storage space in each bedroom. You will be sharing the bedroom with a member of the same sex. If you arrive with excess luggage, this does not leave a lot of room for both residents to be comfortable in the same room. Due to the sharing of rooms, you are required to wear pyjamas to bed or some form of sleep clothing is required (e.g. boxer shorts and t-shirt).

For further enquiries please phone The Buttery administration on 02 6687 1111 between 8:30am and 5:00pm EST